Privacy Policy

IT bugsolutions respects your privacy and protects personal data in compliance with the GDPR. This privacy statement provides clear information about the data we process and its purpose, as legally required.

1. Introduction

IT bugsolutions is the trade name of PASO CLEANING EOOD, located at ul. Musala 8, 5138 Polikraishte Village, Bulgaria. For privacy inquiries, please contact contact@itbugsolutions.com. PASO CLEANING EOOD is the data controller for all personal data collected via our services or website.

2. Data collected

• Identification and contact details: name, company name, business email address, phone number and job title of contacts at our clients.
• Account and access information: login credentials and user IDs for client portals or monitoring tools.
• IT and usage data: technical data such as IP addresses, log files and usage statistics.
• Communication content: content of support requests, emails or chats for handling and documentation.

We do not collect sensitive personal data (such as race, religion, medical data) unless explicitly necessary and with your consent.

3. Purposes and legal bases

• Performance of a contract: for delivering digital IT services, support and monitoring.
• Communication and customer service: to contact you regarding our services.
• Billing and administration: for quotes, invoices and compliance with tax obligations.
• Service improvement: analysis of usage data and feedback for optimization.
• Marketing (if applicable): only with your consent, e.g., for newsletters.

Your data will not be used for other purposes without your explicit consent.

4. Disclosure to third parties

• Data is not shared with third parties outside IT bugsolutions unless necessary or legally required.
• Subprocessors and service providers are bound by data processing agreements.
• Transfers outside the EU/EEA occur only with appropriate safeguards.
• IT bugsolutions never sells personal data to third parties.

5. Retention periods

• Customer data: contract duration plus maximum 5 years.
• Administration/invoice data: 7 years after fiscal year.
• Support communications: 2 years after resolution.
• Cookie data: according to the cookie policy.

We delete your data upon request, unless legal obligations require otherwise.

6. Cookies and similar technologies

Our website uses cookies. Only strictly necessary cookies are placed without consent. For other cookies, we request your consent via the cookie banner.

7. How we protect your data

• Technical and organizational measures: SSL, firewalls, access control.
• Regular evaluation and improvement of security.
• In case of a data breach, we notify you and the authorities as required by law.

8. Your rights as a data subject

• Right to access and obtain a copy of your data.
• Right to rectification of inaccurate data.
• Right to erasure (“right to be forgotten”).
• Right to restriction of processing.
• Right to object to processing.
• Right to data portability.
• Right to withdraw consent for processing based on consent.

You can exercise your rights by contacting us at contact@itbugsolutions.com. You will receive a response within one month. You may also file a complaint with the Commission for Personal Data Protection (CPDP) in Bulgaria or your national authority.

9. Questions and contact

If you have questions about this privacy policy, please feel free to contact us at contact@itbugsolutions.com. We inform you of changes to this policy via our website or email. Please always check the date of the latest update.